AI-powered package management for multifamily and student housing. The modern way to run the mailroom.
Deployed across portfolios managed by 12 of the NMHC Top 20 · luxury · student · HOA · commercial deployments
E-commerce exploded delivery destinations. Resident expectations caught up to Amazon-grade real-time. And the staff meant to drive renewals are stuck sorting boxes. Three forces collided — the math doesn't work anymore.
E-commerce exploded the number of delivery destinations. Every apartment door is now a logistics node — not a suburban porch.
Billions of parcels — and residents who expect them on demand. Pickup the moment they arrive, on their schedule, not yours. For this package, in this building.
Leasing and concierge — the roles that drive renewals and rent — instead sort boxes all week. Overworked. Stressed. Burned out. Source: NMHC
Apartments built for the world before Prime are buckling. The cracks show up everywhere — overflow, theft, complaints, churn.
HelloPackage was built so a property manager, an asset director, and a leasing agent can each point to the part that solves their problem — without negotiating.
Free staff from sorting packages, fielding complaints, or chasing down boxes. The leasing team gets 10–20 hours per week back — for the work that actually drives renewals and rent.
Make package pickup fast, secure, and frustration-free. 24/7 access. App notifications. Secure pickup codes. The package experience finally matches the rest of the amenity.
The room already exists — most operators just aren't collecting for it. Charge a resident fee, absorb it against the staff hours you get back, or bundle it into an existing amenity fee.
~$726K modeled uplift · 250 units · see the calculator ↓
* Depends on operating configuration.
A consistent, automated workflow from the moment a driver scans a parcel to the moment a resident walks out with it. No staff intervention required.
Automatically grant access and train drivers to follow a guided process and log every package as they arrive. 98.7% driver participation — no more "dump and go".
Multiple indoor kiosks and computer vision track every drop-off in real time. Stored in the secure, access-controlled room with cameras on.
Pickup instructions sent automatically. 24/7 secure access with a personal code. Resident picks up on their schedule.
Every interaction recorded. Full chain-of-custody. Package volume, resident duration, and room state visible to property in the Dashboard.
The connected system that replaces the mailroom. Each piece works on its own — together they handle every drop-off, every alert, every pickup.
Peace of mind, around the clock. Packages stored safely and picked up on residents' time. 4× density vs. lockers. Access-controlled. Always recording.
Automatic access, guided drop-off flow, ongoing training, and real-time monitoring. 98.7% participation, 52% faster vs. legacy.
A 24/7 remote team handles every resident request. An on-site team handles reconciliation, clean-up, return-to-sender, and exceptions. Your staff stays out of the package room entirely.
Deliveries managed without lifting a finger. Volume, dwell time, satisfaction trends — all in one place. Portfolio rollups for asset directors.
Lockers solve storage. Access control locks a door. Neither one runs the process — that's what HelloPackage does.
Luxer One, Package Concierge, Parcel Pending — they hold packages. But they don't run the process.
4× the density of lockers. 25% of packages use oversized floor zones — by design. Lockers reject what doesn't fit.
Lockers still need concierge for overflow and exceptions. Our on-site service team handles it all. 10–20 hrs/wk back.
Complete chain of custody from drop-off to pickup. Sub-minute notifications. The system knows where every package is.
Convert your space — or we bring a modular room. 3-week turnkey. Lockers force you to take their hardware as-is.
Access control opens a door. Nobody's managing what happens inside — or who's coming through it.
A lock doesn't manage who drops off or how. HP gives drivers automatic access, a guided flow, training, and monitoring. 98.7% participation.
Access control is passive. HP actively watches every interaction with AI cameras and alerts your team before problems escalate.
Multiple kiosks inside the package room let drivers and residents check in instantly — no lines, no bottlenecks. 52% faster check-in and retrieval vs. legacy solutions.
No digging through every shelf. HP directs residents to their specific section — they see only what's theirs, not the entire room.
The infrastructure you install today is the foundation for what's coming tomorrow.
Autonomous robots that organize, sort, and manage packages inside the room around the clock. No staff needed for routine operations — the robot handles placement, retrieval, and inventory tracking.
Autonomous robotic security patrols are here. Partners like Undaunted already patrol multifamily communities 24/7. HelloPackage is wired to integrate from day one.
The first universal elevator interface — any robot, any elevator, any manufacturer. ReadyElevator future-proofs your building for every service robot on the market.
Full spatial mapping via Preview 3D. Digital twins of every building for precise planning, remote audits, and automation routing.
New ways to control who enters and how — biometric access, mobile credentials, and AI-driven entry that adapts to your property's needs. Beyond the lock and key.
Across 21 states and 27 metro areas. Multifamily, student housing, HOA, mixed-use — every property type. Operating 24/7/365 with onsite ambassadors handling exceptions.
Three real quotes from community managers, leasing teams, and asset directors running buildings on HelloPackage today.
The technology that HP has deployed is beyond all other. The resident experience is seamless and allows for 24-hour access.
A game changer at the three properties where we've implemented it. The system is intuitive, residents appreciate that packages are on-site, and concierges spend less time on parcels.
HelloPackage has the best customer service. The system is simple — codes, cameras, zones. Residents are happy and the team is great to work with.
Locker vendors. Access-only rooms. Manual mailrooms. Offsite providers. Every category leaves resident satisfaction, driver management, onsite labor, or theft protection on the table.
| HelloPackage | Lockers | Access Control | Manual | Offsite | |
|---|---|---|---|---|---|
| Online reviews | Great | Mixed | Poor | Mixed | Poor |
| Service level | High | Low | Low | High | Low |
| Manages drivers | Yes | No | No | Yes | Yes |
| Provides onsite labor | Yes | Mixed | No | Yes | N/A |
| Scalable | Yes | No | No | No | Yes |
| Package theft protection | High | Moderate | High risk | High | High risk |
| Cost | Medium | Low | Low | Very High | High |
What you save on the left, what it costs on the right. All-in pricing — software, hardware, and a 3 hr/week on-site service team in one monthly number.
Sources: HP portfolio data 2025–26, NMHC staffing benchmark. Resident fee: $5/$6/$7 by tier. Retention + conversion: $40/unit/yr — 3rd-party validated by PropTech IQ across 3 HP properties (Dresden Drive, The Hendry, 2400). ~5% make-ready reduction, ~0.65 days faster lease-up. Uplift at 5.0% cap rate.
You provide the room and shelves. We bring HP-Vision, AI driver guidance, and a 3 hr/week on-site team.
You provide the room. We bring everything — smart LED shelves, oversized racks, full installation, onboarding, and training.
Everything in Essentials, plus AI session tracking, premium hardware, free delivery, and a dedicated customer success manager.
Drop a standalone climate-controlled package room on site. Bundles with any tier above when the property can't convert interior space.
Every HelloPackage room is custom-designed for your property. Here are three common configurations — from compact conversions to full-size dedicated rooms.
Ideal for 200–270 unit communities. 3 smart racks plus oversized storage, fridge, resident & carrier kiosks, full camera coverage.
Built for 270–370 unit properties. 3 racks with dual oversized zones, double-door fridge, and expanded carrier staging area.
Designed for 370–500+ unit communities. 5 racks plus oversized zone, fridge, full DDM camera array, and dedicated carrier workflow lane.
Every reason a property hesitates, we've already answered — with a process, a proof point, or a paid-for safety net.
BBB A+ rated since 2020. One U.S. patent issued. 200+ communities and 60,000+ units live, at a 4.5/5 average rating. 12 of the NMHC Top 20 operators already trust HelloPackage.
Cap Ex from $12K, monthly from $3.31/unit all-in — with Op Ex financing if capital is the blocker, all backed by a 90-day money-back guarantee. If it's not working for your community in the first 90 days, get your money back. 755 North switched from a pricier competitor with zero capital budget — and came in under budget.
PropTech IQ — an independent third party — validated HelloPackage's impact across three communities: ~5% make-ready reduction, faster lease-up, and ~$40/unit/year in retention value. Verified, not claimed.
Your monthly software & service fees don't begin until the room is installed and fully operational — you never pay for a system you can't use yet. (Hardware and installation are billed as part of the build.) For new construction, our new-development ramp aligns those fees with your lease-up, so you're not paying for an empty building. Typical install is a 3-week turnkey with a named CSM.
When prospects pass on HelloPackage, the reason is almost always one of three things. Honest answers on each.
If your property has unused interior square footage — lobbies, leasing back-rooms, ground-floor storage — we convert it in 3 weeks turnkey. If it doesn't, we deliver a modular climate-controlled package room. Avana Copper Springs is the case study: 366 units, no convertible space, we brought the room.
Four tiers — Core through Modular — covering every property profile and budget. Cap-ex from $12K, monthly from $1.59/unit. Op Ex financing available. 755 North switched from a more expensive competitor with no capital budget — and ended under budget on the new contract.
Some operators charge residents, some absorb the cost, some bundle into amenity fees. We've supported all three. Where resident fees apply, the modeled property uplift is ~$480K per 250-unit asset. Where they don't, staff-time savings alone justify the line item.
3-week turnkey from contract for a typical conversion. Modular package rooms ship in a similar window. Portfolios roll out in waves of 5–10 properties at a time, with a named CSM per portfolio.
Lockers solve storage — we run the entire process. They rate LOW on driver management, full service, and provided onsite labor — and MIXED on resident satisfaction. They also can't handle ~25% of packages that need overflow space (oversized parcels, holiday surges). For low-volume properties, lockers may be enough. For real volume, you'll outgrow them.
Access control opens a door. It doesn't manage what happens inside. Four things an access-control-only room can't do:
Driver management. A lock doesn't train drivers, guide their drop-off, or hold them accountable. HelloPackage gives every driver automatic access, a guided log flow, and real-time monitoring — 98.7% participation because we make it easy AND enforce accountability.
Real-time security. Access control is passive — it locks a door and walks away. HelloPackage actively monitors every interaction with AI-powered cameras and alerts your team the moment something looks wrong. That's the difference between a locked door and a monitored room.
In-room kiosks. Multiple kiosks inside the room let drivers and residents check in instantly — no lines, no bottlenecks. 52% faster check-in and retrieval vs. legacy solutions. An access-control room has no check-in process at all.
Directed pickup. In a room with just access control, residents dig through every shelf looking for their package. HelloPackage directs residents to their specific section — they see only what's theirs, not the entire room. Faster pickups, fewer complaints, fewer "lost" packages.
Offsite is the wrong direction for resident satisfaction — rated POOR in our comparison. Residents want their packages onsite, immediately, at 11pm. Offsite means an extra hop, an extra fee, and a stack of complaints.
30-minute walkthrough on your portfolio. We'll size the room, scope the integrations, and put a real number on the staff-hour savings and the ancillary income — by the time the call ends.